Simonds Group Limited (‘SGL’, ‘Group’, ‘Simonds’, ‘it’) is bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth) (‘Privacy Act’) and the Privacy Amendment (Enhancing Privacy Protection) Act 2012.
The purpose of this Policy is to describe how Simonds complies with the privacy requirements in protecting the personal information it holds about individuals. This Policy is applicable to Simonds Group Limited and its controlled entities.
Please read this Policy as it describes what happens to your Personal Information.
Personal Information is defined as information or an opinion (whether true or not) that can identify or can reasonably identify an individual.
The type of personal information that Simonds collects will depend upon what dealings the relevant individual may have with the Group. We may collect and hold personal information about individuals who:
SGL only collects personal information which is reasonably necessary for its dealings with the relevant individual. The types of personal information may include, but is not limited to:
The Privacy Act imposes restrictions on collecting sensitive personal information such as information about religious views, ethnicity, political opinions and personal health. Simonds generally does not collect sensitive personal information about an individual. However, in certain circumstances, it may collect some sensitive information if it is necessary to allow it to deal with the individual and provided the individual has given consent for SGL to do so.
Whenever it is reasonable and practical to do so, Simonds only collects personal information directly from the individual. In some circumstances, personal information may be provided to Simonds by other parties such as the individual’s agent or Simond’s authorised agents and subcontractors. Simonds will take reasonable steps to inform the individual that it has the individual’s personal information, unless it is obvious from the circumstances.
Simonds operates a number of businesses which handle personal information. Simonds policy is only to use personal information for the purpose which was either specified or reasonably apparent at the time when the information was collected. Simonds may also use or disclose the information collected for any other related purpose for which the individual would reasonably expect it to be used.
If Simonds wishes to use or disclose the personal information in other circumstances, it needs to obtain the individual’s consent to do so.
In general, Simonds uses personal information for the following purposes:
Simonds may disclose personal information to other entities within the Simonds Group.
External parties may be given access to personal information held by Simonds in certain circumstances. These include, but are not limited to:
From time to time, Simonds may disclose personal information to external parties located outside Australia to allow the external parties to perform their services for Simonds or a Simonds controlled entity. This is currently restricted to organisations located in China and Vietnam. Simonds will only disclose personal information overseas when it is necessary for the services provided by these external parties and when it is in accordance with the Australian Privacy Principles. This includes taking reasonable steps to ensure that the external party has appropriate data handling arrangements in place.
Simonds does not sell personal information to entities outside the Simonds Group.
Simonds may send marketing materials to its customers or potential customers where it has collected the personal information from the individual and the individual would reasonably expect Simonds to use the information for that purpose.
The individual’s prior consent will be obtained before personal information is used for marketing purposes in situations where the personal information has been collected from the individual and the individual would not reasonably expect Simonds to use the information for that purpose, or the personal information has not been collected directly from the individual or where sensitive information is involved.
If the customer no longer wishes Simonds to use his or her personal information in order to provide marketing materials, the customer is to advise Simonds via the relevant method provided for in the electronic marketing message sent to the customer or to write to Simonds Privacy Officer (refer to contact details below). Simonds will act and amend its records promptly.
Simonds collects personal information from individuals who submit applications or register an interest for employment with it or any of its controlled entities. If the application is unsuccessful, Simonds may retain the information in case a more appropriate opportunity becomes available. The unsuccessful applicant will be advised that they can contact Simonds to request it not to retain the applicant’s information.
Simonds will take reasonable steps to protect personal information that it holds from unauthorised access; modification or disclosure, misuse, interference and loss. Simonds maintains physical security measures over its physical premises, and a range of computer and network security measures (such as systems access, firewalls, data encryption) over its electronic systems. Simonds employees are required to maintain the confidentiality of any personal information held.
If other parties provide support services, Simonds requires them to agree to appropriately protect the privacy of the information provided to them.
Any individual can request access to the personal information Simonds may hold about them. To obtain access to the information, the individual should write to Simonds Privacy Officer (refer to contact details below). Simonds must be satisfied that any request for personal information is made by the individual concerned and will require evidence to verify the identity of the individual.
This service is free of charge unless the personal information requested requires preparation time. In this situation, Simonds may seek to recover reasonable costs incurred for providing any of the personal information held about an individual. Simonds will provide an estimate of how much this service will cost and will request agreement to these costs before proceeding.
In normal circumstances, Simonds will provide the individual with access to the individual’s personal information, however, in some circumstances, there may be legal, regulatory or administrative reasons to deny the requested access. If access is denied, Simonds will provide the individual with the reasons for doing so.
If an individual wishes to change personal information that the individual believes may be inaccurate, out-of-date, incomplete, irrelevant or misleading, the individual may write to the Privacy Officer requesting the information to be changed.
If Simonds disagrees with the individual that the personal information should be changed, it will provide the individual with the reasons for doing so. The individual has the right to request that a notation be included with their personal information to indicate their disagreement with their personal information held by Simonds.
Simonds may also collect the following information about you:
A cookie is a small data file that may be placed on the computer of a web user (usually in the browser software folder) during a visit to a Simonds website. Cookies are necessary to allow the Simonds website and the user’s computer to interact effectively and enhance security. Cookies can record information about the user’s visit to assist Simonds in better understanding the needs of the user. For example, user traffic data may be collected and used to infer the website user’s demographic using various web analytic technologies. Simonds sometimes also use performance tracking technology (such as conversion tags) to help track user behaviour on its websites. Such user traffic and performance tracking data is non-personally identifying and is collected on an aggregate level to report statistics to assist Simonds to improve the quality and relevancy of its services.
When customers register to use Wi-Fi services provided by Simonds, Simonds collects their personal information in relation to their use of the Wi-Fi services, and for any other purposes they have consented to.
Simonds reserves the right to change this Policy at any time. Simonds will notify any changes to this Policy by posting an updated version of the Policy on its websites at http://www.simondsgroup.com.au or http://www.simonds.com.au
Simonds Privacy Officer can be contacted as follows:-
The Privacy Officer
Simonds Group Limited
Locked Bag 4002
Tel: 1300 SIMONDS / 1300 746 663
For further information about privacy issues and the protection of privacy, visit the Office of the Australian Information Commissioner’s website at http://www.oaic.gov.au.